Top telus billing support Secrets
Top telus billing support Secrets
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I've had challenges With all the Tech Support for the house World wide web too so tricky we used around an hour handling a difficulty. I’ve been having for months and months.
These brokers Functioning towards Telus Rewards, in lieu of holding the old faithful customers they make them go away to search for other provider
It's now been two months and my issue Together with the billing hasn't been fixed , I are customer Telus for more than 20 years which customer service is horrendous! I questioned to talk to supervisor many again and again last. She said she would In addition they preferred me to go to the retail store the place I drop the telephone off and bought the cellphone when I informed her I did everything on-line she didn’t believe me? The cellular phone I been given the box was opened and there was no Actual physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I needed to go all the way down to the store for getting why was my box open? Why wasn’t my box sealed? Cellular phone fall batteries may be very extremely gradual like my previous phone was way a lot better than this point. I feel they gave me a previous mobile phone is the way they address customers with extended since they reward loyalty ?!!!
Have you ever tried utilizing the online Chat? Log on to My TELUS plus the the Chat icon is going to be for the decreased suitable on the window. Solution the questions about what type of help you may need then keep replying towards the bot with "I would like to speak to a person" right until the bot offers up and passes the Chat to somebody.
You may only modify it. I waited for one hour around the cellphone to talk to a human. He was beneficial, but had to redirect me to a different particular person. I was then on keep for an additional hour. They supplied me a better offer, but it really wasn't what was provided online. These specials are For brand new customers. As a loyal customer I must shell out $seventy eight as compared to $sixty for a new customer, for the service I desired.
As for loyalty, there is absolutely no these point anymore. Under-going precisely the same issue with my Telus residence services. I’m done with them continuously raising my agreement pricing. Heading again to Shaw when my agreement operates out.
I assume I'm just old, but I remember a time when you could simply call a business, talk to a human with no sitting down on hold for hours, and really get customer service. Many thanks Telus for a wonderful customer encounter.
once the agent evaluate my account he claimed I am unable to offer you a offer or credits like you have now with your exiting account, so i just gave up and hangup the cell phone.
Resolved conversations are going to be closed and saved for 90 days, and may be accessed from the Message Centre inside the My TELUS app.
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Thanks for your consideration to this make any difference. I look forward to a prompt and satisfactory resolution.
I would like a connect with from somebody that has some determination creating Telus technical support ability on how I can near my accounts and be completed with Telus.
Notice: if the topic is just not nevertheless included by TELUS Pro Messaging, You will be furnished using a callback choice.
I'd some slight problems but I had Unquestionably no idea how to fix them. Then, my co-worker recommended me of the service. Your staff were being really affected individual and helpful! Thanks to all of them!
I was eventually specified situation amount 21911243 and explained to that a manager would simply call me again inside two hrs, which did not materialize. Alternatively, I used to be informed which i necessary to hold out 24 several hours.